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We only support free cancellation within 24 hours (after 24 hours the order is already in production). If you insist on cancellation after 24 hours, we will charge 50% of the commodity price of your order as the production cost. We sincerely hope you could understand.
Contact us first within 7 days after receipt. Please tell us your order number, and include pictures of the items you would like to return（Please send your request to: info@privacyprotectiongroup.com). We will process your request within 7 working days.
Once your exchange request is confirmed, please send the items back in their original packages with them intact. Any unconfirmed return will not be accepted by the warehouse. Also please make sure the items to be exchanged are unused, unworn, and unwashed. We would not accept if the items are worn, stained, damaged, or altered. You’ll also need the receipt or proof of purchase.
The logistics costs contain postage and VAT (value-added tax), some orders also need to pay tariffs. Therefore, postage is not refundable, and 30% of the order amount will be deducted as the refund tax from the total money you have paid. So the net refundable amount equals the actual amount you paid with the deduction of postage and refund tax.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
No refunds. Exchange only.
Orders takes 3-7 working days, depending on the quantity. to be shipped.
Please note that there may be some unavoidable delays due to COVID-19.